Trust and Leadership
Leadership is as complex as humans. Besides having technical skills, vision and expertise, you also need to have soft skills, public speaking and empathy. At least, if you want to …
Case Study: Broadband Consumer Labels (FCC)
Case study: Compliance item, with a short turnaround time and a massive possible impact on our customers. How to solve for this across many brands and channels?Mandated by the Federal Communications Commission, the Broadband Consumer Labels provide clarity in broadband pricing and services.
System-centric design vs. Customer-centric design
Originally published in Medium on 3/29/2024. Do I pick the red or blue pill? Such a simple decision triggered an alternate path in the Matrix. (However, if you are more …